Knowledge base

Getting Started (3)

Your go-to guide to save your charting time.

Customization & Templates (2)

Make Empathia your own — set up templates, macros, personalized note styles, AI learning, and explore specialty best practices or community templates.

Everyday Clinical Workflows (3)

Step-by-step guides for using Empathia in real patient visits. From family practice to specialties, explore how to streamline pre-visit prep, during-consult notes, and post-visit handoffs with advanced features built into your workflow.

Account & Billing (2)

Manage your account, roles, subscriptions, billing, and referral credits all in one place.

Integrations (2)

How to connect Empathia with your EMR/EHR to streamline your clinic workflows.

Compliance & Security (1)

Everything you need to know about HIPAA, PHIPA, and PIPEDA compliance, data storage, and how we keep your practice and patients secure.

Pilots & Partnerships (4)

Resources for clinics and physicians in ongoing pilots or trials — onboarding, best practices, and how to share feedback.

Troubleshooting (1)

Find answers to common questions, troubleshoot issues, and contact our support team for help.