How to Request an Infoway License Transfer to Empathia AI

We understand that choosing the right AI scribe tool is an important decision. If you're currently enrolled in the Infoway AI Scribe Program and would like to switch to a different vendor, you can submit a request through Infoway’s official vendor switch process. 

Infoway permits clinicians to request a change in their selected AI scribe tool of activating their license. This provides flexibility in case your initial choice doesn’t meet your clinical needs.

What is the process to transfer my Infoway license?

Step 1: Confirm Your Eligibility

Make sure your clinic or individual license is active under Infoway’s AI Scribe Program.

Step 2: Submit Request to Infoway 

To request a license switch, please complete the License Switch Request Form on the Infoway Portal:

• https://www.infoway-inforoute.ca/en/?view=article&id=10130

Step 3: Continue Using Empathia During Review

Our team can extend your trial access to ensure no workflow interruptions while your license is being reviewed and transferred by Infoway.

Email support@empathia.ai or submit a ticket with the subject:

“Infoway License Transfer Request”
Include your:

• Full name
• Registered email
• Current vendor name
• EMR system
• Province and specialty

Step 4: Confirmation and Activation

Once Infoway approves the switch, you’ll receive a confirmation email from us with detailed instructions to active your license. 

FAQs

How long does an Infoway vendor switch take?

Please allow up to 10 business days for the full review and approval process.

Will my AI Scribe access be interrupted during license transfer?

Don't worry! Empathia team can extend your trial access to ensure no workflow interruptions while your license is being reviewed and transferred by Infoway.

Who should I contact for Infoway license support?

If you would like to switch to Empathia AI, our team is here to support you through the process. Once your switch is approved, we’ll help you:

• Transfer your account and license setup

• Set up custom templates and workflows

• Get onboarded quickly with live support: book onboarding support

Please feel free to contact us at support@empathia.ai if you need any help or have questions about how Empathia can better support your practice.

Explore the latest Onboarding Guides and Handbook, which include tutorials to help you get started, common use cases to integrate Empathia into your workflow, and advanced features.

https://community.empathia.ai/onboarding-handbook