How to set up VIM integration for an entire practice

Empathia now integrates with Vim Connect, a secure overlay that enhances provider workflows directly within their EMR. You may have already come across VIM on EMRs like - 

• Athenahealth
• DrChrono
• eClinicalWorks (eCW)
• Elation
• NextGen Enterprise
• Office Ally EHR 24/7
• Practice Fusion
• TouchWorks

This guide outlines the practice-level (group) process to integrate Empathia AI into your EMR. 
(To learn how individual providers can connect integrate Empathia AI with their EMRs using VIM, take a look at our article here). 

Step 1: Collecting Practice Information

Before the onboarding begins, we need to collect key information from your clinic. Please email us at support@empathia.ai with the following details - 

Clinic Details

• Clinic name (required)

• EHR web address URL (required)

• Clinic address (recommended)

• Tax Identification Number (TIN) (recommended)

Champion (Practice Lead) Details

• Full name (required)

• Email address (required)

• EHR username (required)

Step 2: Schedule the implementation call with your clinic Champion, clinic’s IT and VIM

Step 3: Account Creation in Vim Console

Vim will create the clinic’s Console account using the details collected during Step 1. The clinic group admin or account owner can manage their users' access to the application using the VIM console

Step 4: Account Activation

Activation occurs during the implementation call:

1. Vim sends an activation email from connect@getvim.com.

2. The clinic group admin clicks “Vim Account Activation” to set their password and log in.

3. The account is confirmed and activated.
   

Once activated, the clinic group admin gains access to the Vim Admin Console for user and app management.

Step 5: Installation & Deployment

During the implementation call, Vim assists the clinic in 

• Installing Vim Connect via MSI (Windows) or Chrome extension (Mac). 
• Testing the application

Step 6: User Management via Vim Admin Console

Once activated, the clinic group admin or champion can:

• Add and remove users directly in the Console.

• Enable auto-create for onboarding new users.

• Enable seamless sign-in for password-free access.

• Manage app permissions for each user.

Step 7: Go-Live & Support

Once installation and access are complete:

• The app launches to all designated users.

• Empathia and Vim confirm successful connectivity during the implementation call.

• Schedule training as needed to ensure staff are comfortable using Empathia in their EHR.

If your clinic is already live with VIM, you can request access to Empathia AI from VIM's marketplace in 2 ways -
1. Vim Connect end users can request the application directly from Vim’s Marketplace in their EMR

2. Practice account owners/admins can request access via Vim’s Console Marketplace.

Please reach out to us at support@empathia.ai with any questions or requests for this integration.