[Beta]How to Record a Tele-visit Using Third Party Platforms on Empathia?

Feature Overview

Physicians often conduct telehealth visits using other platforms like Doximity, Zoom, Jane, etc. You can easily record your visits - both audio & video calls, using Empathia AI and auto-generate your notes, just like recording an in person patient visit. 

How-To Guide

1. From the Web 

• Once you have launched your telehealth platform in a separate web window, click on the blue "New Encounter" button in Empathia to launch the recording window

  
  

  
• Click on the up arrow on the Recording button to see additional options. Select "Record Televisit" 

  
  

  
• Conduct your conversation as usual on speaker mode, to capture the details of the conversation. Your SOAP or consult note will be autogenerated at the end of the conversation. 

2. To record a televisit using your headset, we have released the new "Telemed Screen" BETA feature. 

•     Click on the green "Telemed Screen" button to launch the feature. `
  
  
  
• You will find 2 buttons at the bottom of the screen. Click on Encounter to add patient details like name, pronoun, select a template, etc. Click on Share Screen to share the televisit window. 
  

  
  

  
  
  
• When you click on Share Screen you will be given a choice to share a Google Chrome Tab, an entire Window or your entire screen
  
  
  
  

2. From the Chrome Extension

• Locate the similar up arrow on the recording button & select the "Record Televisit" option

3. From the App

• Use the regular recording mode to capture your conversation with the patient during a televisit. We highly recommend using Empathia's in built Telemed feature on the app for a simplified workflow.
  

Best Practices and Tips

1. Launch your telehealth platform on the web for optimal audio capture.

2. Ensure to gather patient consent for using the AI scribe along with the telehealth mode of visit

FAQs

1. Is the video recorded during my virtual visit?
A. No, only the audio is captured from the visit & used for transcription purposes. All audio transcriptions are stored in compliance with HIPPA & PIPEDA regulations. 

2. Can I use my headset during virtual visits?

A. The ability to record conversations using your headsets is coming SOON - stay tuned for updates on your web portal.

3. Does Empathia have it's own telehealth platform?
A. Empathia's mobile app includes our industry-first Telemed feature. Read the detailed article here.