Live Support widget Not Showing up

Modified on Mon, 22 Sep at 4:50 AM

If you are not seeing the Live Support widget in your Chrome browser, it may be due to your network or firewall settings.

Cause

The Live Support feature uses a third-party service to function. If your clinic or organization’s firewall has blocked the domains used by this service, the widget will not appear in your browser.

Solution

To resolve this issue, please contact your network administrator and ask them to whitelist the following domains:

freshchat.com
fw-cdn.com
freshworks.com
empathia-ai.myfreshworks.com
freshmarketer.com
fwusercontent.com

Once these domains are allowed by your firewall, the Live Support widget should display properly in Chrome.

Additional Tips

After the domains are whitelisted, refresh your browser or clear your cache if the widget does not appear right away.
If you continue to experience issues, reach out to the Empathia support team for further troubleshooting.

Please contact us at Support@empathia.ai if the solution above does not resolve your issue.